TERMS & CONDITIONS

Last Updated: October 4, 2026

Welcome to Madhuram. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Madhuram

Madhuram is an online fashion store offering sarees and related fashion products through our website.

Throughout these Terms & Conditions, the terms “Madhuram,” “we,” “us,” and “our” refer to Madhuram. The terms “you” and “customer” refer to the person using our website or placing an order.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Interfere with the website's operation or security
• Copy, reproduce, or misuse our website content without permission
• Provide false or misleading information while placing an order

We reserve the right to restrict or terminate access to the website where necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our website are accurate.

However, actual colours may vary slightly depending on your device screen, lighting, photography conditions, or fabric characteristics.

Minor variations in texture, weave, embroidery, print, or finish may occur, particularly because many textile products have unique manufacturing or craftsmanship characteristics.

4. Product Prices

All product prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.

Any price change will not affect an order that has already been successfully confirmed, except where required due to an obvious pricing or technical error.

5. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and shipping address.

After placing an order, you may receive an order confirmation through the contact information provided by you.

An order is considered accepted only after it has been successfully processed and confirmed by Madhuram.

We reserve the right to cancel or decline an order in circumstances including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Shipping or delivery limitations
• Technical errors
• Other circumstances requiring cancellation

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

We accept payment methods displayed on our website at the time of checkout.

Payments may be processed through third-party payment service providers.

You agree to provide valid and accurate payment information when making a purchase.

Madhuram does not intentionally store complete card or banking credentials on its own systems.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may be required to provide a valid mobile number and accurate delivery information.

We may limit or disable COD availability for certain locations, products, orders, or customers based on operational or security requirements.

Repeated refusal of COD orders or suspicious ordering activity may result in COD being unavailable for future orders.

8. Shipping and Delivery

We ship orders to serviceable locations within India through available logistics and delivery partners.

Delivery timelines may vary depending on the customer's location, courier availability, weather, public holidays, unforeseen events, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

Madhuram is not responsible for delays caused by incorrect address information, customer unavailability, courier-related issues, or circumstances beyond our reasonable control.

9. Returns & Exchanges

Madhuram offers a 15-day return and exchange policy.

Eligible products may be returned or exchanged within 15 days from the date of delivery, subject to the applicable return conditions.

To be eligible:

• The product should be unused and unworn
• Original tags and packaging should be retained where applicable
• The product should be in its original condition
• The product should not show signs of damage, alteration, washing, or misuse

Certain products may be excluded from return or exchange where specifically mentioned on the product page.

For complete details, please refer to our Returns & Exchange Policy.

10. Damaged, Incorrect, or Missing Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support team as soon as possible.

We may request photographs, videos, order details, packaging information, or other evidence to assess the issue.

After verification, we may provide an appropriate resolution, which may include replacement, exchange, refund, or another suitable solution depending on the circumstances.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed through the appropriate payment method.

12. Promotions and Discounts

Promotional offers, discounts, coupons, and other special offers may be subject to specific terms and conditions.

Madhuram reserves the right to modify, suspend, or discontinue any promotional offer at any time.

Unless specifically stated otherwise, promotional offers cannot be combined.

13. Intellectual Property

All content available on the Madhuram website, including but not limited to:

• Brand name
• Logo
• Product photographs
• Images
• Text
• Graphics
• Designs
• Website layout
• Product descriptions

is owned by or licensed to Madhuram and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, technology providers, and other service providers.

Your use of certain third-party services may also be subject to their own terms and policies.

Madhuram is not responsible for the independent terms, policies, or practices of third-party service providers.

15. Limitation of Liability

To the extent permitted by applicable law, Madhuram shall not be liable for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, internet disruptions, natural events, or unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or protections that cannot legally be excluded under applicable law.

16. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or modify the website for maintenance, updates, security, technical issues, or other operational reasons.

17. Changes to These Terms

Madhuram may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Madhuram

Phone: 7990404241
Email: Support@Madhuram.com

Address:
M-304, Vaibhav Laxmi Residency,
Mota Varachha Main Road, Bhadiyadra Farm,
Mota Varachha, Surat, Gujarat – 394101

Mota Varachha SO, Gujarat – 394101