RETURNS & EXCHANGE

At Madhuram, we want you to be completely confident in every purchase. If your order isn't right for you, you can request a return within 15 days of delivery, subject to the conditions mentioned below.

✦ 15 DAYS RETURN POLICY

All eligible Madhuram products can be returned within 15 days of delivery.

The return request must be raised within 15 days from the date your order is delivered.

After the 15-day return window has passed, we may not be able to accept the return request.

✦ RETURN ELIGIBILITY

To be eligible for a return, the product should be:

✓ Unused and unworn
✓ In its original condition
✓ Free from stains, makeup, perfume or any signs of use
✓ Returned with original packaging
✓ Returned with all original tags, labels and accessories, where applicable

Products that show signs of use, washing, alteration or damage may not be eligible for return.

✦ HOW TO REQUEST A RETURN

If you wish to return your order, please contact our customer support team within 15 days of delivery.

Please provide:

Order ID
Product details
Reason for return
Relevant photographs/videos, if requested

Our team may review the request before confirming the return.

✦ QUALITY & DAMAGED PRODUCTS

If you receive a product that is damaged, defective or incorrect, please contact us as soon as possible after delivery.

For such cases, we may request clear photographs or an unboxing video to help us verify the issue.

Please keep the original packaging until your return or complaint has been resolved.

✦ EXCHANGE

Exchange requests must also be raised within 15 days of delivery.

Exchange eligibility may depend on the condition of the product and availability of the requested replacement product.

The replacement product, where applicable, will be subject to Madhuram's product availability and verification process.

✦ PRODUCTS THAT MAY NOT BE ACCEPTED

A return or exchange may be declined if the product:

• Has been worn or used
• Has been washed or altered
• Has stains, makeup, perfume or other marks
• Is damaged after delivery due to customer handling
• Is missing original tags, packaging or accessories
• Is returned after the 15-day return window

✦ REFUND

Once the returned product is received and successfully inspected, the return will be processed according to the applicable refund procedure.

Refund processing may take additional time after the returned package has been received and approved.

The refund method and timeline may depend on the original payment method and applicable payment processing procedures.

✦ IMPORTANT NOTE

The 15-day return period begins from the date your order is delivered.

We strongly recommend checking your saree carefully upon receiving it and contacting us promptly if there is any issue.

Please do not remove tags, alter or use the product if you intend to return or exchange it.

✦ NEED HELP?

For any questions regarding returns or exchanges, please contact our customer support team with your Order ID.

We are always happy to assist you.

MADHURAM

Timeless Indian Elegance